Get connected. Get help.

Every day people in our community are facing issues that, if left unsolved, can lead to a downward spiral. 211 is our way of connecting people in need to resources as quickly and as efficiently as possible. 

Help Starts Here

Call 2 1 1  or   Text 898-211

211 is an easy-to-remember phone number that links people in need to relevant information. When you call 211 you will speak with a trained information and referral specialist who will help you navigate the complex maze of human services. By maintaining an accurate database of public and community-based resources, 211 is able to connect you to basic services - 24 hours a day, seven days a week, and even during a disaster. Additionally, you can use the online service directory for resources near you. 

Benefits of United way 2 1 1

211 is a single access point for every day needs and in times of crisis.

• Food, shelter & clothing
• Abuse/Neglect prevention & protection
• Rent/Utility/Financial assistance
• Crisis Intervention services 
• Job training
• Transportation assistance
• Educational programs
• Home health care
• Congregate meals for the elderly
• Homemaker services
• Quality childcare
• Family resource centers
• Volunteer opportunities 
• And much more...

When you call 211, where are calls directed?

211 calls are answered by trained information and referral specialists that find resources in your specific geographic area.

• 24/7/365
• Callers have access to multilingual services as well as information for the hearing impaired
• 211 maintains a computerized Service Directory of resources and services statewide
• Contains non-profit agencies, faith-based organizations and government services

Benefits to  211 Users:

• One call gives you access to resources across your community. 211 is efficient, fast and easy to use.
• No more wrong numbers; no more wasted time trying to find the right resource(s).
• 211 is a confidential call; most often the name of the caller is not even taken.
• 211 maintains the integrity of the 911 system; saving that vital community resource for life and death emergencies.
• 365/24/7 availability; 211 is always there for you.
• 211 is an easy way to find or give help in your community.

Community Benefits of United Way 211:

• 211 strengthens your community by uniting the people in your area who want to help with those who need help.
• There are almost 900,000 non-profit organizations in the United States plus scores of government agencies. People looking for assistance have trouble navigating a complicated web of health and human service programs. Likewise, people who want to help often do not know where to begin.
• 211 is a useful planning tool. Based on aggregate data about the types of calls that the 211 Center receives, communities are in a better position to anticipate demand for services and mobilize resources to meet changing needs.
• 211 touches the lives of every person in the community, and whether you are in a situation where you need help or find yourself later in a situation to give help, 211 is always there for you.

Benefits of 211 as a Crisis Tool:

• 211 is a critical information system, which is necessary prior to, during and after a community crisis such as an attack, flood, fire, or other local or national tragedy. Prior to a community crisis, it is critical that an information system is in place that will respond to the crisis at a moment's notice.
• 211 responds immediately during times of crisis, to field calls regarding the crisis and to direct callers to services most appropriate for their needs.

Reports for United Way 211:

• Download the Resource Database Inclusion/Exclusion Criteria
• Email United Way SWLA 2-1-1

Annual 211 REPORTS