Utility Assistance Program Powered by Entergy & United Way
This application is only for residents in:
- SOUTHWEST LOUISIANA: Allen, Beauregard, Calcasieu, Cameron or Jefferson Davis Parishes
- CENLA: Avoyelles, Catahoula, Concordia, Grant, LaSalle, Vernon or Winn Parishes
- SOUTH LOUISIANA: Assumption, Lafourche or Terrebonne Parishes
FREQUENTLY ASKED QUESTIONS
- What is the Utility Assistance Program?
- When will the application open?
- How do I apply?
- Who is eligible to apply?
- What are the household income guidelines?
- What if I am an Entergy Louisiana customer living in another parish?
- What documents do I need to apply?
- What other information will I need?
- Can I apply using my smartphone?
- What if I don't have access to a computer or smartphone?
- How can I help an older love one apply?
- How will I know my application was submitted successfully?
- When will I know if my application has been approved?
- How long will it take to receive the $100 credit?
- When will applications close?
- Will applications reopen at a later date?
- What if I need help or have a question about my application?
- Why aren't Orleans Parish residents eligible?
- APPLICATION will open Wednesday, October 28 at 9 am
What is the Utility Assistance Program Powered by Entergy?
Entergy Louisiana and United Ways across the state are partnering to provide $100 utility bill credits to eligible households facing financial hardship. The program is funded by a $2 million investment from Entergy Louisiana.
Funding is limited and expected to be exhausted quickly. Submitting an application does not guarantee assistance.
When will applications open?
Applications open Wednesday, Oct. 28, 2026, at 9 a.m. on this page.
Eligible residents are encouraged to prepare their required documents in advance and apply promptly.
How do I apply?
Visit this page beginning Wednesday, October 28 at 9 a.m. to complete the online application and upload your required documents.
Applications will be reviewed according to program eligibility requirements and available funding. United Way Southwest Louisiana will also offer in-person assistance for residents who need help completing an application.
Who is eligible to apply?
Applicants must meet the following requirements:
- Be a residential Entergy Louisiana customer
- Be the Entergy account holder or an authorized user on the account
- Meet the household income guidelines based on the Louisiana ALICE Household Survival Budget
- Reside in
- SOUTHWEST LOUISIANA: Allen, Beauregard, Calcasieu, Cameron or Jefferson Davis Parishes
- CENLA: Avoyelles, Catahoula, Concordia, Grant, LaSalle, Vernon or Winn Parishes
- SOUTH LOUISIANA: Assumption, Lafourche or Terrebonne Parishes
- Provide the required identification, utility account information, and income documentation
Entergy New Orleans customers are not eligible for this program.
What are the household income guidelines?
The program serves eligible households living below the federal poverty level and ALICE (Asset Limited, Income Constrained, Employed) households, whose incomes are above the poverty level but insufficient to cover basic living expenses.
Household income guidelines are based on household size:
|
Household |
ALICE Income |
|
1 |
$30,708 |
|
2 |
$45,612 |
|
3 |
$73,008 |
|
4 |
$88,068 |
|
5 |
$109,248 |
|
6 |
$126,228 |
Additional household sizes may be included in the application.
What if I am an Entergy Louisiana customer living in another parish?
You must apply through the participating United Way serving your parish. This application is for:
- SOUTHWEST LOUISIANA: Allen, Beauregard, Calcasieu, Cameron or Jefferson Davis Parishes
- CENLA: Avoyelles, Catahoula, Concordia, Grant, LaSalle, Vernon or Winn Parishes
- SOUTH LOUISIANA: Assumption, Lafourche or Terrebonne Parishes
· United Way of Southeast Louisiana (Jefferson, Plaquemines, St. Bernard, St. John the Baptist, St. Tammany, Tangipahoa and Washington)
· Capital Area United Way (East Baton Rouge, West Baton Rouge, Livingston, Ascension, St. James, Iberville, Pointe Coupee, West Feliciana, East Feliciana and St. Helena)
· United Way of Northeast Louisiana (Caldwell, East Carroll, Franklin, Jackson, Lincoln, Madison, Morehouse, Ouachita, Richland, Tensas, Union and West Carroll)
· United Way of Northwest Louisiana (Sabine, Bossier, Red River, Natchitoches, Bienville, Claiborne and Webster)
· United Way of Acadiana (Lafayette, Vermilion, Acadia, St. Martin, Iberia)
· United Way of St. Charles (St. Charles)
· St. Landry-Evangeline United Way (St. Landry)
What documents do I need to apply?
You will need:
- Photo identification: A driver's license, state-issued photo ID, or passport
- Your most recent Entergy Louisiana bill
- Proof of income: One of the following forms of documentation for each household income earner, age 18 or older:
- First page of a 2025 tax return
- 2025 Form W-2
- Most recent pay stub
- Social Security Administration Form 1099 or Form 1042-S
What other information will I need?
Please have the following information ready:
- Entergy Louisiana account number
- Account holder's date of birth
- Valid email address and working phone number
- Utility service address and parish of residence
- Number of people living in your household
- Total annual household income
- Number of household income earners age 18 or older.
The application will also ask whether anyone in your household has a disability and whether the utility account is in your name.
Can I apply using my smartphone?
Yes. You can complete the online application using a smartphone and upload clear photos of your required documents. Make sure all information on each document is readable before submission.
What if I don't have access to a computer or smartphone?
In-person application assistance will be available on Wednesday, October 28, 2026 at 9 am to 4 pm OR until funding is exhausted at:
- United Way Southwest Louisiana - 815 Ryan Street, Lake Charles, LA 70601
You may also visit your local public library for computer access.
Funding is limited, and in-person assistance does not guarantee approval. All applications will be processed in the order in which we receive them and in-person applications will not receive faster processing or guarantee an approval.
How can I help an older loved one apply?
You can help an older family member prepare documents, review eligibility requirements and navigate the online application.
If the applicant needs additional assistance, please consider one of the in-person support options above.
Residents age 60 and older may also call 1-800-ENTERGY (1-800-368-3749) to learn more about Entergy's Power to Care program, a separate assistance resource. Senior citizens in Southwest Louisiana can apply for Power to Care online at unitedwayswla.org/powertocare
How will I know my application was submitted successfully?
After submitting your application, you will receive an email from United Way containing a copy of your application responses.
If you do not receive an email, check your spam, junk, and trash folders.
If you still cannot locate the confirmation, email liveunited@unitedwayswla.org
Emailing or calling about your application will only result in delays in processing your application.
Receiving a copy of your application confirms submission, not approval.
When will I know if my application has been approved?
You should receive an application status update by email within 15 days of submission.
Check your spam, junk and trash folders for a status email from liveunited@unitedwayswla.org. If you have previously unsubscribed from emails sent from liveunited@unitedwayswla.org, you will be unable to receive a status update.
Applications must be reviewed for eligibility and required documentation. Approval depends on available funding.
How long will it take to receive the $100 credit?
If approved, you will receive a one-time $100 credit applied directly to your Entergy Louisiana account.
Entergy Louisiana may take up to 90 days after approval to apply the credit.
When will applications close?
Applications will remain open while funding is available. Demand is expected to be high, and funds may be exhausted quickly. Applications will close once the available funding has been exhausted.
Will applications reopen at a later date?
There are currently no plans for a second round of assistance through this program. Entergy Louisiana can explore energy-saving programs, billing tools, and assistance resources through the Entergy Louisiana Bill Toolkit.
What if I need help or have a question about my application?
Email liveunited@unitedwayswla.org. Due to the anticipated volume of inquiries, email responses may take up to 10 days.
For technical assistance with the application only, liveunited@unitedwayswla.org
Please do not call United Way's main line to request an application status update. Status updates will be sent by email only. NO information will be given during a phone call.
Why aren't Orleans Parish residents eligible?
This program is funded by Entergy Louisiana and is available to eligible customers served by that utility. Orleans Parish is served by Entergy New Orleans, a separate utility company. Entergy New Orleans customers can explore energy-saving programs, billing tools, and assistance resources through the Entergy New Orleans Bill Toolkit.
APPLICATION
IMPORTANT: PLEASE READ BEFORE APPLYING
To ensure your application is considered, you must provide complete, accurate information and submit all required documentation.
Applications with missing or incorrect information, multiple submissions from the same applicant, or an incorrectly selected parish may be disqualified from consideration. Please review your information carefully before submitting.
Submitting an application does not guarantee assistance or reserve funding. Funding is limited and may be exhausted before incomplete applications can be reviewed.